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Return Policy

RETURNS

Our policy lasts 30 days. If 30 days have passed since the date of your purchase, unfortunately we cannot offer a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Gift cards are not returnable.

To complete your return, we also require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted. These may include:

  • Book with obvious signs of use
  • Any item that is not in its original condition, is damaged or missing parts for reasons not due to our error

Email us at orders@cwrandolph.com with any questions about returns, refunds, or exchanges.

SHIPPING

To return your product, you should mail to:

Dr. Randolph’s Online Store
1891 Beach Blvd., Suite 100
Jacksonville Beach, Florida 32250

You will be responsible for paying shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your refund is approved, then it will be processed and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

SALE ITEMS

Only regular priced items may be refunded; unfortunately sale items cannot be refunded. 

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@cwrandolph.com and send your item to: Dr. Randolph’s Online Store, 1891 Beach Blvd., Suite 100, Jacksonville Beach, Florida 32250.

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you via USPS.

If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will receive information about your return.

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